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RETURNS

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Return Policies (US ONLY)

  

Return Policy

We do accept returns without any restocking fees.
 

We will accept return notifications within 14 days of the original  order. All returns must be received within thirty (30) days of purchase.  Return requests can be sent by email to customersupport@myclearbackpack.com or by calling us at (502) 426-3552.
 

We will need to have the merchandise purchased returned in new and  unused condition with all bags and tags. Once we receive the bag and it  is deemed new we will refund you the price of the bag only. Any returned item not in new condition will not receive a refund. We will only ship used items back to you at your cost. Items returned  without the original tag or intact bag will either not be accepted or  incur a 10% service fee and will be deducted from any refund. This is at  the sole discretion of My Clear Backpack.
 

The cost to ship the bag back will be paid by the customer.
 

When you send it back we suggest you use the cheapest form you can like  Parcel Post or 3rd Class to reduce your cost. We are not responsible for  lost or misdirected mail. We do not refund shipping.
 

An alternative for a return would be to see if someone else at  work/school needs the bag and just have them “purchase” it from you.  This will save you the return shipping and allow you to recoup your  cost.
 

Every Return submitted must include the following:

  • Name
  • E-mail address
  • Phone
  • Date of Purchase
  • Original Order Number